Shipping policy

Alex Syberia Designs is a UK based company and all orders ship from the UK. If you are ordering from outside of the UK, additional custom fees or taxes might apply. Please check your local customs office for more information. 

Shipping Costs

UK (Tracked - first class) - £4.50 

EU (Tracked) - £12.95

International Orders (Tracked)

Orders up to £100 - £12.95

Orders over £100 - £17.95

If you need your international order to arrive within 2-3 working days, you can choose our DHL Express shipping option. Please contact us if that's the case and we'll give you a quote and sort it out on your behalf.

 

Delivery Estimates

We get really excited when we get your orders and usually pack them straight away! But please allow 2-3 business days for orders to be dispatched just in case.

All UK orders will be shipped first class and can take anything from 1 to 2 days.

International orders will take 5-7 working days as average, although some might take longer.

Please note that external factors such as bank holidays or strikes might affect this and it is out of our control. 

All our parcels are shipped using tracked services. You will be provided with your order tracking number so that you can follow the parcel through its way to you. 

Please contact us if you haven't received your parcel 30 days after your order has been despatched. 


For digital product purchases, no physical items will be sent. You will be able to instantly download files once purchased - your version will not feature the watermarks. Upon completed payment, you will receive an email with a link to download your files.